Cancellation Policies

We understand that the current situation regarding COVID-19 can cause unexpected changes to your travel plans, therefore we offer a 100% refund for cancellations due to COVID-19, as long as it is duly justified. Justification must be made by a certified laboratory test where the holder, or any of the persons traveling (registered at the time of booking) send valid proof, which will be subject to verification. Notification must be received at least 24 hours prior to the experience. The certified laboratory test indicating a positive result must be in the name of the person who made the reservation. If there are other passengers who are still able to take the experience, no refund will apply.

If Any Yacht Owner consider that there is a minimum safety and security risk due to weather conditions, we will try to reschedule the Experience to another day. If this is not possible due to the availability of vessels or our client´s agenda, we can provide a voucher valid for 2 years, or a full refund.

If for any unfortunate reason, such as an unexpected maintenance issue, there are no available vessels on the date of the experience we will try to reschedule the Experience to another day. If this is not possible due to the availability of vessels or our client´s agenda, we can provide a voucher valid for 2 years, or a full refund.

If a flight is cancelled from the country of origin due to bad weather a full refund may be applicable. The client must send full proof of such cancellation.

Cancellation fees

If the cancellation is made more than 30 days prior to the experience, a full refund of the paid amount will be issued.

If the cancellation is made between 15 and 30 days prior to the experience, a 30% cancellation fee will apply. The client allows the company or yacht owner to apply the booking deposit as the cancellation fee.

If the cancellation is made between 7 and 14 days prior to the experience, a 50% cancellation fee will apply. The client allows the company or yacht owner to apply the booking deposit as the cancellation fee and/or to charge such fee directly to the registered credit card.

If the cancellation is made between 24 hours and 6 days prior to the experience, a 70% cancellation fee will apply. The client allows the company or yacht owner to apply the booking deposit as the cancellation fee and/or to charge such fee directly to the registered credit card.

If the cancellation is made within 24 hours prior to the experience, a full charge will be made. The client allows the company or yacht owner to apply the booking deposit as the cancellation fee and/or to charge such fee directly to the registered credit card.

No shows: if the client doesn't arrive at the marina on the scheduled day and time of the activity, a full charge will be made. The client allows the company or yacht owner to apply the booking deposit as the cancellation fee and/or to charge such fee directly to the registered credit card.

The client will always have the option to reschedule to avoid any Cancellation Fee, in accordance with the following clause:

Company cancellation

The only causes of cancellation of the trip by the company are:

If there is a breakdown, or if the boat requires maintenance prior to the trip. Should any of these situations occur, the company will aim to change the date, or the vessel. If this is not possible, 100% of the cost of the experience will be refunded.

If the company detects risks derived from COVID-19 and related factors in the area.